Centennial Moving

I wish that I could rate 0/5 stars. I have been going back and forth with this company since before my stuff arrived at the end of august. In the process of moving my belongings the driver, after I SPECIFICALLY told him to leave, strapped my 4 mattresses to the outside of the back of the moving truck, also knowing full well that a 2nd truck was coming for the remainder of my stuff. He drove through the rain and everyone knows how the back of trucks look then the roads are wet and dirty. When I received my beds, the plastic they had put them in had broke open while they were on the back to the truck, so they were STILL wet!! after sitting in bags for NINE days growing god only knows what they were delivered to me. Now the company has admitted that this was their fault and the fault of the driver but are only willing to compensate us 400.00 Now i'm not sure what I am supposed to do with 400.00 that wouldn't even replace 1 mattress. They are stating that because I only had the basic insurance that they will not replace the beds. Now I assumed that insurance would cover if they were in a car accident or if someone stole something but I was unaware that driver and company neglect was part of it. My final bill was twice as much as was quoted, which they are saying it was my fault that I didn't tell them the proper weight. Now I don't know how I was supposed to guess at a weight. I told them that it was a 4 bedroom house and a car, they should have guessed at the high end not low and then charge double. They also cannot give me the weight slip nor does their invoice actually have the weight that they charged me for. They also arranged for drop off on a sunday and told me that I had to pay before their office closed on friday. So I had to pay before I even saw my belongings!! Please be very aware of companies when you book and ask a tonne of questions, get everything in writing, or record ALL telephone conversations. I would NEVER recommend this company!!

Service cost: $13000

Picking a moving company can be as stressful as the move itself, but Centennial always rose to the top through their flexibility, their attentiveness to customer relations, their no-nonsense pricing. On the moving day, they were prompt, accommodating to the geography and circumstances (stairs were involved!), and completed the move-out in no time. A plus for me was the additional storage offered..which I used as I figured out storage at my new location. Centennial insists that boxes be evenly-weighted, though this is only reasonable, and helpful for you as well. My costs ultimately exceeded the quote (by $100), though I understand this is strictly weight-based, and I moved a lot of books, etc. So there was nothing "hidden" about the additional charges. Overall, a very good experience. And, when rated against other companies, Centennial's service and expertise were much appreciated.

Move size: 1 Bedroom Home Service cost: $1300

Threatened ME!!Dont believe the 9-14 days delivery promise they make. Really had a terrible experience with them.I am not sure how they got even 4 star rating.Might be they paid someone to do it.Recently I moved from Vancouver to Ottawa and I shipped my car and other stuffs with them on May 9th. Before paying they said it will take 9-14 business days to deliver the car and stuffs. They asked me to drop the car somewhere which is very far from the city and so I had to request them to drop me back at the metro so I could take the train.They promised me they would..but after paying the cash advance and dropping the car they said the driver has left, please take a bus and we don't have any other drivers availble!!whatever I was able come back. After 2 weeks time when I called them from Ottawa for the status. Now they said they are not sure when it will be delivered.I called them again after a week and now they said they are waiting for other jobs on the way. They gave me tentative date of June 12th. What??..Initially whenever you call them before paying they said it would take no longer than 9-14 business days. Believing that I still had my BC license plate in my car and I called them and said I have to return them before the next insurance cycle. I said you guys gave me a false information but there is a delivery representative named Victor he called me and literally threatened me that he would drop the luggage somewhere in Alberta since the truck is there. They are no way responsible for the stuff and they don't care about it. I had to please them and remove my previous reviews. Finally they delivered the car by June with cracked tail lights. I couldn't claim the insurance either since the deductible is more and not worth . So avoid them if you need a proper customer care or support and they deliver only after their truck gets full.

Move size: 1 Bedroom Home Service cost: $2300

Clearly my experience with Centennial Moving must have been with a fresh, conscientious, and vibrant team. Max and Alex arranged the details of my move on the phone two storage locations in Toronto (my mother's and my aunts) were visited so as to transport my lovely, antique furniture to Calgary. Everything arrived in tip-top condition. My impression of polite, precise, and professional was complemented by an equally pleasant gentleman driver. I highly recommend Centennial for its largesse and professionalism. A hearty thank you to my fantastic team for achieving the near-impossible. A successful move in the face of trying obstacles, this time.

Move size: 3 Bedroom Home Service cost: $2700

ADDRESSING EVERYTHING WITH *** FROM CENTENNIAL

Dear Claudie, we have to stay longer in each province to find local movers to help us with pick up and deliveries and we're sorry for that.

*** Why weren’t you completely HONEST about that up front when I booked with you back in August?

It's 21 business days from the day when truck leaves the province, not your pick up day.

*** NOWHERE does it state that on your website.You picked up my possessions on September 24th, 10 weeks, 70 days, 43 BUSINESS days later you delivered to YOUR preferred location not mine.

We don't and can't accept any cash deposits physically.

***NOT the deposit. You asked me to give the drivers cash on delivery. Don’t deny the cash please!! I have plenty of emails that proves this.

Your first delivery was scheduled for November 14th, but since you couldn't coordinate the time with the storage facility and your water taxi to get there, we had to reschedule the move several times because of that.

*** AGAIN WRONG!! MANY emails trying to explain the problem “your guys” would encounter on November 14th.

***You have to agree with me that it’s impossible for your guys to catch that 12:25 ferry right? This Saturday the 14th that was booked wasn’t going to work out because of the late arrival and “your guys” not getting back home, It wasn’t because I didn’t want my goods Saturday, it all boiled down to “your guys” not getting home. You said the easiest for “you” not me the customer was to get a storage unit in Comox (Comox is NOT where I wanted delivery it was Powell River). Powell River doesn’t run like the rest of the world. No 10’ trucks either. I have to drive a 15’ BY MYSELF and empty it BY MYSELF into storage. 

As well, you've changed the delivery address from Victoria, BC to Powell River, BC already after pick up was done, and it's harder to navigate, because even though they're within the same area, they have different ferry and it's harder to get to Powell River than Victoria.

***SO we the customers are not allowed to change the address after giving you ONE WHOLE MONTH’S notice?

As well you had so many items that we needed 2 ferrys to deliver it, not one.

***WHAT? I had so few items. A tiny one bedroom, no appliances, no bulky furniture or bed frame to move.

As well, at the time the ferrys were booked much time in advance and till February they have only 1 ferry to go to the island and we could come back only the next day with another ferry. We couldn't leave movers and truck on the island overnight, because other customers were in there and other deliveries had to be done, and of course you wouldn't pay the compensation to those customers from your pocket, because we stayed on the island due to your delivery had to be done.

***Let me copy and paste your own words from your website *** Our staff is highly regarded for their efficient professional standards when it comes to long distance moves. We are always willing to put our successful experience to use to ensure that you will enjoy a stress free move experience. We are one of the best companies in the long distance moving industry when it comes to bottom line pricing.  Our assistants are always ready to assist you customize your long distance moving plan to suit your needs.

*** I even offered to pay for a hotel for “your guys”.

After that the manager offered you to rent a unit on the other island, so we can arrive there ourselves and leave them in the unit and you could come and pick it up anytime you want, since we were unable to get 2 ferrys per day to deliver all goods to the first location, since delivery time was determined by ferry, not your storage time or a water taxi for you to get from one island to the other one. At the end we did exactly like this, you booked the storage on the other island and we successfully delivered everything there within 1 day.

*** You are truly going around in circles. The manager threatened me to either get a different storage unit or get myself to Surrey and pick up my possessions!! I CAN post the threatening email.

We're sorry that we were late for BC province itself.

*** No you’re not sorry, you never were sorry. And if you think taking $100 off my bill is going to make this go away, it won’t.

Claims Department received already a complaint from you in terms of items and will take care of that as soon as possible. In case if any other assistance is needed, just let us know.

*** Yes I have damaged furniture AND I took out extra insurance with you because I didn’t feel confident after reading the reviews which was too late.

If the claims department is as incompetent as the movers I won’t hold my breath and it seems they will also take months to settle this nightmare.

PS. Please learn how to use the English language.

STAY AWAY FROM THIS COMPANY ?

Move size: Studio Service cost: $2200

Centennial is a company that cares more about it's image and reviews than anything else. They have lied, scammed and bribed me to change my review.

We did a move from London, ON to Gatineau, QC and hired Centennial to help us move. The pickup team didn't list items they disassembled themselves in the inventory (pictures attached, see items 251 & 281) and hence the dispatch team were unwilling to assemble any of our furniture items. We were told by the delivery team to contact Centennial to see if they can fix it.

After trying to contact Centennial they kept deflecting and saying they weren't responsible anymore since we were 'offered' to have our items assembled by the delivery team (we were not!) and that we had apparently declined their 'offer'. They also kept deflecting to other furniture items that we had disassembled ourselves, saying that they didn't have to reassemble them (which I am ok with, but those were not the items I was referring about!)

I cannot recommend Centennial in good faith to anyone. Their team operates in an extremely unprofessional manner and they try to gaslight you as much as possible with regards to what was discussed with them.

I will give credit where due, the people physically moving our items were great and the price is fair. Everything would have been fine if the company didn't scam us and then lie about it.

Their claims department was willing to offer us $100 as a 'gesture of good faith' while simultaneously saying they had no part of the blame in this. The kicker was them telling me I had to change my review in order to receive this claim and were not willing to give me my claim until I changed my review!

Move size: 1 Bedroom Home Service cost: $2181

We carried out a relocation across the east and west coasts. I contacted with the Centennial Moving company 2 months before the move, until to the completion of the move, I was satisfied overall. There is no omission or damage. The moving staff are careful and tidy. The communication with the Dave of this company was also smooth and timely. After moving, there will be a staff telephone survey. Everything went well. We are satisfied and would like to recommend it for your moving.

Move size: 4 Bedroom Home Service cost: $6800

I look into more than seven different moving companies. Centennial moving gave me the best estimate and the best customer service. Michael and Kevin did a brilliant job, understanding my situation. The only thing that need to improve is that they should give a exact date on the time of booking in this way the client didn’t need to get special storage because it is unexpected for them when will be the moving truck arrive. Giving a notice 3 days before doesn’t make sense at all. Overall it is the best service I can recommend to anyone.

Move size: 2 Bedroom Home Service cost: $3155

In September of 2021, I planned my move with Centennial Moving. My experience was marred by an astounding lack of communication, inconsistent and unreliable pricing, and a stunning lack of professionalism.

During the first two weeks, I was assigned a Personal Consultant whose job was to help me through the first steps of the process. Centennial Moving works on a self-reporting system, so I was asked to self-report the content of my apartment, without error, and without any opportunity for an in-person consultation. My final estimate came to around $3000, based on weight. Several weeks later, I would be informed that the actual cost of my move was roughly twice as much as the initial estimate. Thankfully I was able to pay for this, but if I hadn’t been, it’s entirely unacceptable that the cost of my move wasn’t even reliably estimated to me until well after it was underway.

Two weeks after I started planning my move, my personal consultant was changed with no warning or explanation. I was now corresponding with Warren and Alex from Centennial moving. This correspondence started on the 14th of October, for a move originally planned for the 22nd.

On the 19th of October, I was informed that the pickup at my apartment would “most likely happen on Sunday the 24th”, at the end of the weekend I was originally hoping for. As I’d originally asked for that weekend, but nearer to the end of it, I was frustrated, but not surprised, since it was my plans that had changed, not necessarily the movers’ faults. However, I did not receive any confirmation on the date for several days. I attempted to call Centennial Moving at least twice during this week, both times I was able to talk to a receptionist who was not able to give me any more information. I was forced to cancel my original plans for that weekend, including a hotel reservation in Vancouver, where I would be staying post-move.

Finally, I was informed on Friday, October 22nd, that my move would in fact happen on Monday, October 25th, between 12 PM and 5 PM. Since this was the first confirmation I had, I was finally able to tell my landlord, who was then able to book the professionals he needed the ready the apartment for the next tenant for Tuesday, September 26th.

The movers finally arrived at 7PM Monday evening. Thankfully, the movers were very good at their job, and packed all my stuff very well. It was relieving to see that they were as frustrated with the situation as I was.

The movers finally left shortly after midnight, having needed over 5 hours to pack my apartment. I was able to leave in the morning, but due to the rush and inability to deliver a clear schedule, my landlord had to reschedule the cleaners, and did not refund me my $600 deposit.

When I made it to Toronto, Centennial Moving was unwilling to set a date and time for delivery when asked. Instead, on Monday, November 8th, they said my delivery would be occurring on Tuesday, November 9th between 9AM and noon. When asked if this time could be moved, since I had a job interview at the same time and would not be able to reserve them a parking spot or elevator at my new building, they said it couldn’t be. So, I cancelled the job interview, potentially losing out on an early employment opportunity in Toronto and reserved the elevator for as long as I could. When I wrote back to tell them this, they suggested delivering on Friday, instead.

Over the course of the entire move, I lost my deposit on my apartment, as well as a potential job opportunity in my new place of residence. I was charged double my original wildly inaccurate quote. I was re-assigned moving consultants with no warning. The consultants and/or managers were completely unable to schedule anything with me within a reasonable timeframe.

Centennial Moving was at the highest level one of the least reliable companies I have ever had the displeasure of dealing with.

Move size: 1 Bedroom Home Service cost: $6000